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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kevin Gammon

Kevin Gammon

August 15, 2024

5  out of  5
rating by Kevin Gammon
"I would highly recommend due to the professional service that is always presented! The staff is customer focused and values each one. Great company to do business with."
We responded:
"Thanks Kevin for the great review. We appreciate your business!"
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Scott Kiser

July 31, 2024

5  out of  5
rating by Scott Kiser
"Very helpful! Always willing to stop and take care of what I need. Chris Myers is great! All the staff are friendly all around!"
We responded:
"Thanks Scott for the review. We are lucky to have Chris! "
Profile photo of Cole Carter

Cole Carter

July 25, 2024

5  out of  5
rating by Cole Carter
"James is simply the best! He makes it easy to manage my home and auto insurance. Not sure what I’d do without him and Chris!"
We responded:
"Thanks so much for the review Cole. We appreciate you!"
Profile photo of Caleb Hughes

Caleb Hughes

July 23, 2024

5  out of  5
rating by Caleb Hughes
"Great service from James and his team!"
We responded:
"Thanks for the review Caleb. We appreciate you. "
Profile photo of Tricia Myers

Tricia Myers

July 20, 2024

5  out of  5
rating by Tricia Myers
"Every interaction I’ve had with James and his staff has been positive. I recently had to file a claim after hitting a deer. The process with smooth and hassle-free. Highly recommend James Cook State Farm for all your insurance needs!"
We responded:
"Thanks for the great review! We appreciate you and your business. "
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Garys Oilfield

July 19, 2024

5  out of  5
rating by Garys Oilfield
"Great team, prompt service... Highly recommend."
We responded:
"Thank you so much for the review!"
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Matthew Woodruff

July 19, 2024

5  out of  5
rating by Matthew Woodruff
"James and his staff are exceptional! Always willing to answer questions and go the extra mile.!"
We responded:
"Thanks for the review Matt. We appreciate your business and pledge to continue going the extra mile!"
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Heather Rice

June 24, 2024

5  out of  5
rating by Heather Rice
"This place rocks! The receptionist is the bomb! Ask for Kate at State Farm!! 😍😍"
We responded:
"Kate is the bomb dot com! :) Thanks for taking your time to leave this review!"
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Rebecca Sheckles

January 9, 2024

5  out of  5
rating by Rebecca Sheckles
"Every one is very quick to help with whatever you need. The y are all very friendly and enjoyable to talk with."
We responded:
"Thank you so much! We appreciate your business and enjoy seeing your chihuahua in the office! 🙂"
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bryce nelson

January 7, 2024

5  out of  5
rating by bryce nelson
"Everytime I go in there Katie is super helpful and informative! I appreciate her customer service and her kindness!"
We responded:
"Thank you so much for the review. "
Profile photo of Brad Cox

Brad Cox

December 21, 2023

5  out of  5
rating by Brad Cox
"James and everyone in his office have always been great with anything we have needed. Small town service at it's best."
We responded:
"Thank you so much Brad. It’s so nice to get a positive review from a fellow business owner. We appreciate you!"
Profile photo of Virginia Harrington

Virginia Harrington

June 5, 2023

5  out of  5
rating by Virginia Harrington
"James is the best! Always takes care of our issues promptly. I would recommend him if tour are looking for an agent."
We responded:
"Thank you for trusting us with your insurance needs! "
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Tyler Bishop

March 23, 2023

5  out of  5
rating by Tyler Bishop
"Best insurance agent around! Always goes above and beyond. He's been my insurance agent for 12 years."
We responded:
"Thank you Tyler! Look forward to continuing to help you for another 12 years!"
Profile photo of Corey Bramlet

Corey Bramlet

March 10, 2023

5  out of  5
rating by Corey Bramlet
"James Cook is there for us anytime we need him. He’s very quick to return our calls if he’s busy when we call. James listens to our needs and gives us options making it easier to find the right solution for us. His staff is always friendly. James makes doing business with him a great experience and convenient."
We responded:
"Thank you so much for the great review. I appreciate your business!"
Profile photo of Ashley Chappell

Ashley Chappell

March 7, 2023

5  out of  5
rating by Ashley Chappell
"Mr. Cook and his entire team are top notch!! From our very first conversation back in 2019 while shopping around for first time homeowners insurance, James was professional, courteous and very informative. We were so pleased with our experience that we switched our auto insurance from a company that we’d been with for years. The transition was prompt and effortless. The whole team really is “just a phone call away.” We appreciate and respect Mr. Cook and the team for always treating us with that same respect."
We responded:
"Thank you Ashley! We try to offer the best service in our area! Thanks for your business."
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arthur fulkerson

March 6, 2023

5  out of  5
rating by arthur fulkerson
"James and his Team are Excellent at any situation I’ve been with James awhile and have never ever been disappointed . Thanks James glad to have you as my Agent."
We responded:
"Thanks Art! We’re glad to have you as well!"
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Richard Musgrave

February 28, 2023

5  out of  5
rating by Richard Musgrave
"Staff is very friendly and quick to act when needing help with something. If they don’t answer the phone, they call back as soon as possible. I have never had an issue with them."
We responded:
"Thanks Richard for the review. I appreciate your business!"
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Alexis McCarty

February 22, 2023

5  out of  5
rating by Alexis McCarty
"Always helping me get the best deals I can regarding my insurance. Also very helpful and quick at getting my payment paid. Always friendly as well."
We responded:
"Thanks Alexis for the 5 star review. We are here because of clients like you. Thank you for your business!"
Profile photo of Dawn Trodglen

Dawn Trodglen

February 18, 2023

5  out of  5
rating by Dawn Trodglen
"Hands down the most efficient and best staff ever!"
We responded:
"Thanks Dawn! I feel I have the best staff around. "
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Becky Brock

February 17, 2023

5  out of  5
rating by Becky Brock
"My family and I initially called State Farm Insurance because my husbands nephew was an employee there. We have had some issues with our insurance and claims and James has been so kind to help us out any way he could! Excellent friendly service!!"
We responded:
"Thank you Becky. I appreciate your business and patience with some of the things we’ve dealt with! "
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Stephanie Allen

February 15, 2023

5  out of  5
rating by Stephanie Allen
"James Cook and his staff are very friendly and helpful"
We responded:
"Thank you Stephanie! We strive to make everyone’s experience easy!"
Profile photo of Jessica Cook

Jessica Cook

February 15, 2023

5  out of  5
rating by Jessica Cook
"James goes above and beyond for his clients. He is available to them on weekends and evenings; whenever they are in need. The staff at James Cook State Farm is caring and knowledgeable."
We responded:
"Thank you! 😉 I appreciate you!"
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B Mabrey

February 15, 2023

5  out of  5
rating by B Mabrey
"I have known James Cook for 18 years. Ex colleague and good friend. James runs one of the finest State Farm offices in the Midwest. He lives and breathes his clients and the community of Carmi. There isn't any other choice in White County to trust your insurance needs than him."
We responded:
"Thank you so much for such a great review of my office. I appreciate you!"
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Derek Toler

February 14, 2023

5  out of  5
rating by Derek Toler
"James Cook, is the best agent I've ever had. He takes care of everything for me no matter what. Highly recommend his services."
We responded:
"Thanks Derek! We appreciate you and your business!"
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Nathan Clem

February 12, 2023

5  out of  5
rating by Nathan Clem
"James, had my business till I moved out of state. Very professional and will help you with any of your insurance needs. From Life, auto, and home owners. Doesn’t try and sell you unless add ons however informed me of other that I had never thought of that were good for me. Great family man and a follower of Christ, wish he was still my agent."
We responded:
"Thank you Nathan. If I ever get my TN license I’ll let you know! :)"